EURO COLLECTIBLES - your best choice for collectible toys

Secure Shopping
Is my order secure? Yes. The shopping program is designed to run on an insecure server while you gather your purchases. It will not collect any information about you while running in insecure mode. When you are ready to make your purchase, you will be transferred to a secure server and then you will be asked to provide shipping and billing information. Your private data will be encrypted before sending it back to the shop owner for processing.

Using your shopping cart while browsing our Shop@EuroCollectibles, you can review your order prior to checking out. If you have any question, please feel free to contact us by calling 1.800.309.8336 or 305-672-1976

Shipping
Please allow 24 hours processing time on all credit card orders. Shipping costs are automatically calculated for FedEx Ground Service, 2nd Day Air and Next Day Air. Orders to Canada and other foreign locations are shipped with the United States Postal Service (FedEx or UPS by request only) and extra postage will be added to your total. We also have to add export duty (Zollgebühren) for shipments originating from Germany to customers in Switzerland and other none EU Countries if applicable . We will confirm postage charges before shipping your merchandise by email or calling you.

Guarantee
All Merchandise is shipped in perfect condition. If, for any reason, your order does not arrive in premium condition, please contact us as soon as possible for satisfaction.

Merchandise Returns
Defective Merchandise will be replaced or exchanged. All returns must have an authorization number that is obtained only by calling EURO COLLECTIBLES at 1.800.309.8336 M-F from 10am-5pm Eastern Standard Time or you can send email to info@eurocollectibles.com. No returns will be authorized after 3 days from delivery day of merchandise. Returns without authorization will be refused. Items marked "Final Sale" will be shipped in "as is" condition and can not be exchanged. Merchandise lost or damaged during shipment by carrier must be claimed with carrier (FedEx, UPS or US Postal Service).

Payment
We accepted American Express, MasterCard, VISA, and US$ Money Orders. All transactions are in US$ Dollars.

CVV2
CVV2 = "Card Verification Value 2"
For Visa and MasterCard, the CVV2 code is usually 3 digits which appear on the far right of the signature strip (see below). On an American Express card, the verification number is the 4-digit number printed on the front of your card. It appears after and to the right of your card number. Orders can not be processed without this number.

Minimum Orders
No minimum orders.

Questions
If you have any question about your order, please contact our Customer Service Department toll free at 1.800.309.8336 or from outside the US call 1.305.672.1976 There will be someone waiting to assist you between the hours of 10:00am and 5:00pm Eastern Standard Time. If your call is placed outside those hours, please leave a message on the answering machine.

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Email us
Feel free to contact us via email if you have any questions or comments about our products, service, shipping or website. We will respond as quickly as possible.
Email: info@EuroCollectibles.com

Shopping Cart
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Type http://www.eurocollectibles.com into the box
Click "Allow"

If after changing these setting in Explorer you are still having a problem, check with your Network Administrator to see if you have a firewall blocking Cookies, or out bound communications from the browser.

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