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FAQ:
Is my online purchase secure?
FAQ:
How soon can you ship my order?
FAQ:
Do you give me any guarantees?
FAQ:
Can I return the merchandise?
FAQ:
How can I pay for my purchase, do you accept credit cards?
FAQ: What
is CVV2?
FAQ:
Do I have to order a minimum, what if I
have question?
FAQ:
What should I do if I have trouble with
my shopping cart?
Customer Service Information
Secure Shopping
Is
my order secure?
Yes.
The shopping program is designed to run on an insecure server while you
gather your purchases. It will not collect any information about you while
running in insecure mode. When you are ready to make your purchase, you will
be transferred to a
secure server
and asked to provide shipping and billing information. Your
private data will be encrypted before sending it back to the shop owner for
processing.
Using your shopping cart while browsing our
Shop@EuroCollectibles,
you can review your order prior to checking out. If you have any question,
please feel free to contact us by calling 1.786.372.0655
Shipping
Please allow 24 hours processing time on all credit card orders. Shipping
costs are automatically calculated for FedEx Ground Service within the
continental US only. Please contact
us for 2nd Day Air and
Next Day Air freight rates. Orders to Canada and other foreign locations are shipped with
the United States Postal Service and extra
postage will be added to your total after confirming the total amount. We also have to add export duty (Zollgebühren)
for shipments originating from Germany to customers in Switzerland and other
none EU Countries if applicable . We will confirm postage charges before
shipping your merchandise by email or calling you by phone.
Guarantee
All
Merchandise is shipped in perfect condition. If, for any reason, your order
does not arrive in premium condition, please contact us as soon as possible
for satisfaction.
Merchandise Returns
All merchandise is shipped in top conditions from the factories in Germany.
If for some reason Merchandise is defective we will exchange it. However,
Merchandise damaged during shipment by carrier must be claimed with carrier
(FedEx, UPS or US Postal Service).
All returns must have a authorization number that is obtained by email from
info@eurocollectibles.com . No returns will be authorized
after 3 days from delivery day of merchandise. Returns without authorization
will be refused. Items marked "Final Sale" will be shipped in "as is"
condition and can not be exchanged.
Payment
We
accepted PayPal, MasterCard, VISA, AmEx and Discover. All
transactions are in US$ Dollars. Your credit card will be processed by
PayPal and all information will remain secure, subject to they guaranties.
Please note:
On checkout you are ask to choose a way to pay, for those who don't have
PayPal, click on "Don't have PayPal account?" and you be
able to pay with your credit card, see circle below.
CVV2
CVV2 = "Card Verification Value 2"
For
Visa and MasterCard, the CVV2 code is usually 3 digits which appear on the
far right of the signature strip (see below). On
an American Express card, the verification number is the 4-digit number
printed on the front of your card. It appears after and to the right of your
card number. Orders can not be processed without this number.
Minimum Orders
Minimum orders
[US$150] for online purchase from the Hermann Teddy
Collection only.
Questions
If
you have any question about your order, please contact our Customer Service
Department toll free in USA at 1.786.372.0655
-or-
Email us
Feel free to contact us via email if you have any questions or comments
about our products, service, shipping or website. We will respond as
quickly as possible.
Email:
info@EuroCollectibles.com
PLEASE, do not email us
for evaluation of your Bears, only the secondary market can place a value on
your bear(s). Thanks!
Shopping Cart
If you are having trouble with the
shopping cart the problem maybe that you have Cookies blocked. Cookies are
simple text files that store a unique identifier, much like a barcode. We
only use Cookies to recognize different shoppers in the site and remember
their selections. By blocking the Cookie, you may cause parts of the cart to
malfunction.
To allow Cookies for EuroCollectibles.com in Internet Explorer, follow these
steps:
Click "Tools"
Click "Internet Options"
Click "Privacy" tab
Click "Edit"
Type http://www.eurocollectibles.com into the box
Click "Allow"
If after changing these setting in Explorer you are still having a problem,
check with your Network Administrator to see if you have a firewall blocking
Cookies, or out bound communications from the browser. |
